Our service is available to anyone physically located in the UK and Northern Ireland, including patients of foreign nationality. We warmly welcome all individuals seeking medical assistance. Children must be older than 2 years of age, and any individual under the age of 16 must have the consent and presence of a legal guardian or parent during the medical consultation. We strive to provide a safe and supportive environment for all our patients.

Our service is not equipped to handle life-threatening emergencies. We understand how critical it is to get immediate help in such situations. If you experience symptoms of a stroke, heart attacks, severe bleeding, or any other urgent conditions, please call 999 immediately. For urgent but non-life-threatening issues, our GPs are here to assist you with prompt advice and care.

No, we do not handle mental health emergencies. If you are experiencing a mental health crisis, please call the NHS mental health crisis hotline at 111 and select the mental health option.

For urgent help where someone’s life is in immediate danger – for instance, if they have seriously harmed themselves or taken an overdose – or if you feel unable to keep yourself or someone else safe, please call 999 or visit your nearest A&E immediately! Mental health emergencies are just as critical as physical ones, and seeking prompt help is essential. You are not wasting anyone’s time by asking for urgent assistance.

All our doctors are fully qualified GPs with extensive NHS experience and are registered on the General Medical Council’s (GMC) general practice register. Additionally, all our GPs undergo enhanced DBS checks to ensure your safety and trust. We understand how important it is to receive care from professionals you can rely on, and we are committed to providing you with the highest standards of healthcare from experienced and highly trained doctors.

You’ll need a valid government-issued ID, such as a passport or driver’s license, for our ID verification process. This process is quick, typically taking no more than 5 minutes, and is required only once to set up your verified account. We appreciate your understanding as this step ensures the security and integrity of your healthcare experience.

No appointment is necessary to use our virtual walk-in service. Simply log on, request a consultation in the Virtual Walk-In Clinic, and a GP will assist you as soon as possible. We aim to have you seen in less than 15 minutes; however, during peak times, this may vary. Please ensure your phone is not on silent mode and stay within the Doctor Hub app, as our GPs will call you through it. We understand the importance of timely and convenient access to healthcare, and we are committed to making it easier for you to receive the care you need when you need it.

Our service is designed to complement, not replace, your primary care GP. We understand that NHS GP surgeries can sometimes be oversubscribed, and we know how important timely care is, especially when conditions cannot afford to wait days or weeks for treatment. While we provide convenient and immediate support for urgent health concerns, we recommend maintaining a relationship with your regular GP, who has a comprehensive view of your health history. Please keep your regular GP informed of any treatments or advice you receive through our service, to ensure cohesive and comprehensive care.

We understand how important it is for you to have access to medical care when you need it. We strive to have doctors available online from 6 am to midnight. While availability may vary during after-hours, you can always join our virtual waiting room at any time. Rest assured, you will be connected to the next available doctor as soon as possible. Please keep your phone handy, disable silent mode and do not navigate away from the Doctor Hub App, as a GP might reach out to you at any moment. We’re here to ensure you receive timely care and support, day or night.

Our service is only available to patients located within the UK and Northern Ireland.

Your feedback is incredibly important to us, as it helps us improve and serve you better. If you have any feedback or need to file a complaint, please feel free to do so through our app or website. We take every piece of feedback seriously and are committed to resolving complaints swiftly and effectively. Your experiences help us ensure our service meets the high standards you deserve, and we are here to support you every step of the way.

Each 12-minute consultation costs a flat £XX. While we don’t charge extra if your consultation extends beyond this time, we kindly request that appointments are kept within 12 minutes when possible. This helps ensure that all our patients receive timely and fair access to care.

We understand that managing healthcare costs is important to you. Rest assured, there are no extra charges from us for issuing prescriptions or for pathology and radiology referrals. While you will be responsible for the cost of medications at the pharmacy, these can sometimes be less expensive than the standard NHS prescription charge. For pathology and radiology services, although there will be separate fees, we have negotiated with our partners to secure favourable rates, aiming to minimise your costs as much as possible. We are committed to providing you with transparent and cost-effective healthcare options.

We understand that affordability is a significant concern for many of our patients. We are currently in discussions with private health insurers to enable direct billing in the future. At present, consultations are paid out-of-pocket, but they may be reimbursable depending on your individual insurance policy. Please check with your insurer to understand the coverages available to you.

We understand that not every medical issue can be resolved as expected, and your satisfaction and healthcare outcomes are very important to us. Refund eligibility may vary as it is determined by the individual GP based on the specifics of each case. We encourage you to reach out to our support team who will guide you through the process and discuss your options. Our goal is to ensure that you receive the support and assistance you need.

At Doctor Hub, our goal is to provide safe, effective, and responsible medical care to all our patients. We adhere to strict guidelines when prescribing medication online to ensure patient safety and compliance with regulatory standards. While we offer a wide range of treatments, there are some medications we cannot prescribe through our telehealth service, due to their potential for dependency and high risk of abuse. These include but not limited to:

• Benzodiazepines (e.g. Diazepam, Alprazolam)
• Opioids (e.g. Morphine, Oxycodone, Tramadol)
• Stimulants (e.g. Adderall, Ritalin)
• Z-drugs (e.g. Zolpidem, Zopiclone)
• Anabolic Steroids
• Gabapentin / Pregabalin
• Antipsychotics

Additionally, we do not prescribe oral contraceptives and the morning after pill. These medications require an in-person consultation to ensure the utmost care in personal health assessment, follow-up, and support.

We are committed to the highest standards of patient care and safety, which we believe are best served through direct patient-provider interactions for these particular treatments.

Certainly. You can request repeat prescriptions for medications previously prescribed by your regular GP. To ensure your safety and the effectiveness of your treatment, our GP will review your medical history during a consultation. If it’s appropriate, we will happily provide a repeat prescription.

We offer a variety of vaccinations suitable for travel, work, and other specific needs. Once prescribed, you can conveniently receive your vaccinations at one of our many partner centres located across the UK. Our GPs are here to help you determine the best vaccinations for your needs.

Your privacy and confidentiality are of utmost importance to us. We will only share your consultation details with your GP if you provide us with explicit consent and request that we do so. We understand how crucial it is to maintain seamless communication between your healthcare providers, and we’re here to facilitate that connection based on your preferences.

Yes, you can obtain a prescription through our service after a thorough consultation. If our GP determines that it is appropriate and clinically necessary, we will issue a prescription. Prescriptions are sent electronically via email or SMS. You can present the electronic token at your nearest pharmacy to have your medication dispensed.

Absolutely. You can access a range of pathology and radiology tests through our service:

• Pathology Tests: After a consultation, our GP will issue a pathology request form, which you’ll receive via email. To book your test, simply call the number of our pathology provider partner listed on the form. Our partner centers are located across the UK. You can choose to receive the results directly at no extra cost or discuss them during a follow-up consultation with one of our GPs.
• Radiology Requests: For radiology services like scans, our GP will provide you with a request form that you can take to any private radiology provider. The results will be sent back to us and can be reviewed in a subsequent consultation with your GP.

Please note that while we negotiate the best possible rates, the pathology and radiology providers will charge separately for their services.

Once your test results are available, we will notify you to schedule a follow-up consultation for a detailed discussion. Alternatively, if you prefer, we can send the results directly to you at no extra charge, or to your GP, provided you give your consent.

Yes, we can refer you to both private specialists and NHS specialist services. However, it’s important to note that the acceptance of referrals to NHS services can depend on the local NHS trust policies and the specific service requirements. Some specialist services may have specific referral criteria that must be met. While we do our best to facilitate these referrals, there can be limitations based on NHS guidelines and capacities. If your referral is time-sensitive or requires specific expertise, considering a private specialist might be advantageous. For any further assistance or to discuss your particular needs, please don’t hesitate to contact us.

We understand that you may have specific expectations about the medications you request. Our GPs are committed to ensuring that any prescription provided is in your best interest and clinically appropriate for your condition, adhering to evidence-based guidelines. We follow the General Medical Council’s (GMC) Guidelines for Good Prescribing in Primary Care, which prioritise your health and safety. If there is a safer or more effective alternative, or if a prescription isn’t necessary, our GPs will discuss these options with you to ensure that you receive the most appropriate care.

We understand how important these documents can be for your work and travel plans. Our GPs can issue a range of documents, including Sick/Fit notes and Fit to Fly certificates, following a comprehensive assessment of your medical condition and needs. We are here to help ensure you have the necessary documentation to support your health and lifestyle requirements.

A smart phone running iOS / Android, with a working front-facing camera and microphone, and a stable internet connection.

If the connection drops during your consultation, our GP will call you back to continue the consult. This could either be through the app itself or directly to your mobile number if there is no internet connection. We understand that technical issues can be frustrating and we are committed to ensuring that you receive uninterrupted care.

We adhere to strict data protection laws and employ advanced encryption methods to secure your personal and medical information. Your privacy is paramount, and we are committed to maintaining the highest standards of data security. All data is stored only on UK based servers.

Our platform is designed for user-friendly navigation, but should you face any technical issues, please contact our support team immediately for assistance. They are available to ensure your consultation process is smooth and uninterrupted.